HJWorker Return Policy

Overview

The HJWorker Store Return Policy is designed to ensure customer satisfaction by providing clear guidelines for returning items. We aim to make the return process as easy and straightforward as possible.

1. Eligibility for Returns

  • Timeframe: Items can be returned within 30 days of the purchase date.
  • Condition: Products must be unused, in their original packaging, and include all accessories and tags.
  • Non-Returnable Items: Certain items, such as personalized products, digital downloads, and opened hygiene products, may not be eligible for return.

2. Initiating a Return

  • Return Request: To initiate a return, contact HJWorker customer support via email or through your account on our website. Provide your order number and reason for the return.
  • Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions for returning the item.

3. Return Shipping

  • Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee that we will receive your returned item.

4. Processing Returns

  • Inspection: Upon receiving your returned item, our team will inspect it to ensure it meets the eligibility criteria.
  • Refunds: Refunds will be processed within 5-7 business days after the inspection. The refund will be issued to the original payment method used for the purchase.
  • Notification: You will receive an email notification once your return has been processed.

5. Exchanges

  • Exchange Process: If you wish to exchange an item for a different size or color, please initiate a return as outlined above, and place a new order for the desired item.

6. Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective item, contact customer support within 7 days of receiving the product. Provide photos and details of the issue for a prompt resolution.
  • Replacement or Refund: We will either replace the item or issue a refund based on the condition of the returned product.

7. Customer Support

  • Contact Information: For any questions or concerns regarding our return policy, please reach out to HJWorker customer support via email, phone, or live chat.

Conclusion

We strive to provide high-quality products and exceptional service. If you are not completely satisfied with your purchase, our return policy is designed to make the return process simple and efficient. Thank you for choosing HJWorker!